Terms and Conditions and Privacy Policy

Last updated: 18 July 2026

These Terms and Conditions and Privacy Policy apply to the QEH website, live and on-demand training, webinars, training packages, downloadable materials, free resources, social media content and other services or resources supplied by Quilty Hub Pty Ltd trading as Quilty Engineering Hub, referred to as “QEH”, “we”, “us” or “our”.

By registering for, purchasing, accessing or participating in a QEH workshop, course, resource or other service, you agree to these Terms and Conditions.

​

Part A: Terms and Conditions

1. Educational services

QEH provides professional education and training, including live online workshops, in-person workshops, on-demand courses and downloadable resources.

Our workshops, courses, presentations, spreadsheets, examples and other resources provide general educational information only. They do not constitute project-specific engineering, design, certification, legal or consultancy advice.

Participants remain responsible for:

• applying appropriate professional judgement

• confirming current legislation, standards and project requirements

• checking calculations, assumptions, spreadsheets and outputs

• determining whether information is appropriate for a particular project

• obtaining project-specific advice from a suitably qualified professional where required.

Completion of a QEH course or workshop does not guarantee any particular professional, employment, registration, project or commercial outcome.

​

2. Bookings and payment

Prices include GST unless otherwise stated.

A booking is not confirmed until QEH has received payment or provided written confirmation that alternative payment arrangements have been accepted.

Where an invoice is issued, payment must be received by the due date shown on the invoice. QEH may release an unpaid place after the payment due date.

Each participant must be individually registered unless QEH has agreed to a team, organisational or group booking.

Where an employer or another person registers participants, the purchaser confirms that they are authorised to provide the participants’ information and accept these terms in connection with the booking.

Discounts, promotional offers and credits are subject to any conditions stated at the time they are offered and cannot be exchanged for cash.

​

3. Live workshops

Live workshops may be delivered online or in person, as stated on the applicable registration page or booking confirmation.

Participants are responsible for checking the workshop dates, session times, time zone, delivery method, location and technical requirements before registering.

For online workshops, participants must have:

• a suitable internet connection

• a compatible device

• access to the nominated delivery platform

• permission to access the platform through any workplace network or security system.

QEH is not responsible where a participant cannot attend because of their own equipment, internet connection, workplace restrictions or technical configuration.

Participants must not record, reproduce, transcribe, photograph, distribute or publicly share a live workshop without QEH’s prior written permission.

QEH may record a live workshop for course development, participant access or internal purposes. Participants will be notified before recording begins.

​

4. Workshop capacity

Any advertised number of places or maximum capacity represents QEH’s anticipated workshop capacity at the time of advertising. It is not a guaranteed final cohort size.

QEH may set, increase, decrease or remove any stated workshop capacity limit based on:

• participant demand

• the delivery platform or venue

• presenter availability

• workshop activities

• operational requirements

• QEH’s assessment of the appropriate delivery format.

QEH may also close, extend or reopen registrations.

A participant is not entitled to a refund solely because QEH has changed the anticipated number of participants, provided the change does not materially affect the advertised workshop format or quality of delivery.

Where a capacity change materially alters the service purchased, QEH will notify affected participants and offer an appropriate transfer, credit or refund.

​

5. Participant cancellations and substitutions

Unless different cancellation conditions are clearly stated on the applicable registration page:

• A participant may transfer their booking to another person by notifying QEH before the workshop commences.

• A booking may be transferred once to an equivalent future QEH workshop where the participant submits the request at least seven calendar days before the first workshop session, subject to availability.

• Change-of-mind refunds or credits are not available within seven calendar days of the first workshop session.

• Refunds or credits are not available after the workshop has commenced.

• Failure to attend does not entitle the participant to a refund, credit, transfer or replacement session.

Any approved credit must be used within the period stated by QEH and cannot be exchanged for cash.

These conditions do not limit any rights or remedies available under the Australian Consumer Law.

​

6. Changes or cancellations by QEH

QEH may reasonably change a workshop’s:

• date or time

• presenter

• venue

• online platform

• session structure

• activities

• supporting content.

Changes may be required because of presenter illness, insufficient enrolments, technical issues, safety concerns, venue issues or other operational circumstances.

Where a change is not material, the booking will continue to apply to the updated workshop.

Where QEH makes a material change, affected participants may choose to:

• attend the revised workshop

• transfer to an equivalent future workshop

• receive a credit for the amount paid

• receive a refund for the affected service.

If QEH cancels a workshop and does not provide a suitable alternative, participants will receive a refund of the workshop fee paid.

To the extent permitted by law, QEH is not responsible for travel, accommodation, lost working time or other indirect costs incurred in connection with a changed or cancelled workshop.

​

7. On-demand courses

Access to an on-demand course begins when course access is provided or on another date stated at the time of purchase.

The applicable course page or booking confirmation will state the access period. Access expires at the end of that period unless QEH agrees to an extension in writing.

Course access is personal and must not be shared. Participants must not:

• share their login details

• permit another person to complete a course using their account

• reproduce or distribute course videos or resources

• provide unauthorised access to an employer, colleague or third party.

Change-of-mind refunds are not available after course access has been issued.

Where a participant experiences a technical issue with QEH’s course platform, they must notify QEH within a reasonable period and allow QEH a reasonable opportunity to investigate and resolve the issue.

QEH may update course content to:

• correct errors

• reflect changes in standards or industry practices

• improve explanations, activities or delivery

• replace outdated materials.

QEH will not materially reduce a purchased course during the participant’s access period without providing an appropriate alternative, extension, credit or refund.

These conditions do not limit any rights or remedies available under the Australian Consumer Law.

​

8. Course materials and intellectual property

Unless otherwise stated, all QEH workshop and course materials are owned by or licensed to QEH.

This includes:

• presentations

• recordings

• videos

• written content

• diagrams

• worked examples

• spreadsheets

• templates

• assessments

• quizzes

• activities

• downloadable resources.

Participants receive a limited, personal, non-exclusive and non-transferable right to use the materials for their own professional development and internal project work.

Participants must not, without QEH’s prior written permission:

• sell, publish, reproduce or distribute the materials

• share recordings, login details or downloadable resources

• deliver training using QEH materials

• copy substantial parts of a course or workshop

• remove copyright, attribution or branding notices

• upload or submit the materials to public databases or artificial intelligence systems

• represent QEH materials as their own work.

Downloadable spreadsheets, templates and worked examples must be independently reviewed, checked and validated before being relied upon for a project or design.

​

9. Participant conduct

Participants must behave professionally and respectfully.

Participants must not:

• harass or intimidate another participant or presenter

• seriously disrupt a workshop

• misuse the delivery platform

• share inappropriate or unlawful content

• infringe QEH’s intellectual property

• provide unauthorised access to another person.

QEH may remove or suspend a participant where their conduct is unsafe, unlawful, seriously disruptive or continues after a reasonable warning.

To the extent permitted by law, QEH is not required to provide a refund where access is removed because of the participant’s serious or repeated breach of these terms.​

​

10. Certificates and professional development

Any certificate issued by QEH records attendance or completion based on QEH’s stated requirements.

Participants are responsible for determining whether a workshop or course satisfies the continuing professional development requirements of their:

• employer

• professional association

• registration body

• licensing authority.

QEH does not guarantee that a particular organisation will recognise or accept a workshop, course or certificate for professional development purposes.

​

11. Consumer rights and liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

To the extent permitted by law, QEH is not liable for indirect, consequential or project-related loss arising from a participant’s application of or reliance on general educational materials.

Participants remain responsible for independently checking how course information applies to their circumstances, projects and professional obligations.

​

12. Privacy

QEH handles personal information in accordance with the Privacy Policy contained in Part B of this page.

Where a workshop or course is delivered with an industry, event or training partner, participant registration, attendance and completion information may be shared with that partner where reasonably required to manage or deliver the service.

​

13. Changes to these terms

QEH may update these Terms and Conditions from time to time.

Updated terms apply to purchases and registrations made after the updated terms are published.

The terms applying to an existing paid booking will not be materially changed without the participant’s agreement, except where a change is required by law.

​

14. Governing law

These terms are governed by the laws of Queensland and applicable Commonwealth laws.

The parties submit to the courts and tribunals having jurisdiction in Queensland.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

​

15. Terms and Conditions contact

Questions regarding these Terms and Conditions may be directed to:

Quilty Engineering Hub
Quilty Hub Pty Ltd
ABN 24 673 384 944
ACN 673 384 944
Email: info@quiltyenghub.com
 

Part B: Privacy Policy

1. About this Privacy Policy

Quilty Hub Pty Ltd trading as Quilty Engineering Hub respects your privacy.

This Privacy Policy explains how QEH collects, uses, stores and discloses personal information when you:

• visit our website

• contact us

• register for a workshop or course

• purchase a service

• participate in training

• subscribe to communications

• otherwise interact with QEH.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles where they apply.

​

2. Personal information we collect

Depending on how you interact with QEH, we may collect:

• your name

• email address

• telephone number

• billing or business address

• employer, position and professional information

• workshop or course registration details

• attendance and participation information

• course progress, assessment and completion information

• billing, invoice and transaction information

• enquiries and communications with QEH

• feedback and survey responses

• newsletter and marketing preferences

• IP address, browser, device and website activity

• information provided through workshop discussions, online chat or course activities.

Where relevant to an event, we may collect dietary, accessibility or other information you voluntarily provide.

Where a session is recorded, the recording may capture participant names, voices, images, questions and chat contributions. Participants will be advised before recording begins.

Payment card information is generally processed directly by QEH’s payment providers. QEH does not ordinarily receive or store complete payment card numbers.

​

3. How we collect information

We may collect personal information:

• directly from you

• through our website and registration forms

• through our course or event platforms

• through emails, telephone calls and surveys

• during workshops and course activities

• from an employer registering or paying for training on your behalf

• from an event, training or industry partner

• through service providers supporting our website, payments and course delivery

• through cookies, analytics and similar technologies.

You may contact us without identifying yourself where practical. However, we may require certain information to process a booking, issue an invoice, provide course access, respond to an enquiry or issue a certificate.

​

4. How we use personal information

We may use personal information to:

• respond to enquiries

• prepare quotations or proposals

• process registrations, bookings and payments

• provide live workshops and on-demand courses

• manage course access, attendance and completion

• issue certificates and professional development records

• provide participant support

• send operational information about a booking or service

• improve our website, courses, resources and customer experience

• maintain accounting, taxation, business and legal records

• prevent fraud, misuse or security incidents

• meet contractual and legal obligations

• send marketing communications where permitted by law.

Operational communications about a booking, payment, account or purchased service are not marketing communications.

​

5. Disclosure of personal information

We may disclose personal information to:

• website and customer relationship management providers

• course and learning management platforms

• event registration providers

• payment processors and financial institutions

• email, cloud storage and online meeting providers

• accountants, insurers, legal advisers and other professional advisers

• presenters, contractors and service providers assisting with delivery

• event, industry or training partners involved in a jointly delivered service

• government agencies, regulators, courts or law-enforcement bodies where required or authorised by law.

Where an employer or organisation purchases or arranges training, QEH may provide that organisation with relevant attendance, progress, assessment or completion information.

Where a workshop or course is delivered with a partner organisation, registration and participation information may be provided to that organisation where reasonably required to administer or deliver the service.

QEH does not sell personal information.

​

6. Service providers and overseas processing

QEH uses third-party technology and service providers, which may include:

• Wix

• Thinkific

• Stripe

• PayPal

• Microsoft 365

• Microsoft Teams

• email and analytics providers.

Some providers may store or process personal information outside Australia, including, depending on the provider and service configuration, in the United States, Canada, Ireland, Israel and other countries where the provider or its subcontractors operate.

QEH takes reasonable steps when selecting and managing service providers and expects them to protect personal information in accordance with their contractual and legal obligations.

​

7. Marketing communications

QEH may send information about workshops, courses, resources and related services where you have consented or where otherwise permitted by law.

You may unsubscribe at any time by:

• selecting the unsubscribe link in an email

• changing your communication preferences where available

• contacting info@quiltyenghub.com.

Unsubscribing from marketing does not prevent QEH from sending necessary information about an existing booking, payment, account or course.

​

8. Cookies and website analytics

Our website and service providers may use cookies and similar technologies to:

• operate the website

• remember user preferences

• understand website usage

• measure marketing performance

• improve QEH’s services.

Some cookies may be provided by third-party analytics, advertising, payment or embedded-content providers.

You may manage cookies through your browser or any cookie-preference tool available on the website. Disabling certain cookies may affect website functionality.

​

9. Photographs and recordings

QEH may take photographs or recordings during workshops or events where participants have been notified before the photography or recording occurs.

QEH will seek appropriate permission before using an identifiable participant’s image, voice or contribution for public marketing purposes, unless the participant has already provided consent through the registration process or another clear consent process.

Participants must not independently record or photograph other participants without their permission.

​

10. Storage, security and retention

Personal information may be stored in QEH systems or systems operated by QEH’s service providers.

QEH takes reasonable administrative, technical and organisational steps to protect personal information from:

• misuse

• interference

• loss

• unauthorised access

• unauthorised modification

• unauthorised disclosure.

No online system can be guaranteed to be completely secure.

QEH retains personal information for as long as reasonably required to:

• provide services

• maintain participant and completion records

• meet taxation, accounting and legal requirements

• resolve complaints or disputes

• maintain security and business records.

When personal information is no longer reasonably required, QEH will take reasonable steps to delete or de-identify it, subject to legal and operational requirements.

​

11. Accessing or correcting information

You may request access to personal information QEH holds about you or ask QEH to correct information that is inaccurate, incomplete or out of date.

QEH may need to confirm your identity before providing access or making a correction.

QEH will respond within a reasonable period.

In limited circumstances, access or correction may be refused where permitted by law. Where reasonably possible, QEH will explain the reason for the refusal.

​

12. Privacy complaints

If you have a concern about how QEH has handled your personal information, please contact us and provide details of the concern.

QEH will:

• acknowledge the complaint

• review the circumstances

• request further information where required

• provide a response within a reasonable period.

Where applicable, if you are not satisfied with QEH’s response, you may make a complaint to the Office of the Australian Information Commissioner.

​

13. Third-party websites

The QEH website and course materials may contain links to third-party websites or services.

QEH is not responsible for the privacy practices, content or security of those third parties. You should review their privacy policies before providing personal information.

​

14. Changes to this Privacy Policy

QEH may update this Privacy Policy to reflect changes to its services, systems, information-handling practices or legal obligations.

The current version will be published on the QEH website with the date of the latest update.

​

15. Privacy contact

Privacy enquiries, access requests, correction requests and complaints may be directed to:

Quilty Engineering Hub
Quilty Hub Pty Ltd
ABN 24 673 384 944
ACN 673 384 944
Email: info@quiltyenghub.com